2008 Survey Results 

90% of our members said the appearance of the club and staff gets the job done; clean and professional.

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When asked about cleanliness, 96% said we were clean and even at times spotless.

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97% said our customer service was very good to excellent

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96% of our great members said that not only did we meet their expectations overall, 45% indicated that we exceed their expectations and should have joined years ago.

 

We thank you for your positive feedback and your suggestions for improvement.

Keep an eye out in the months ahead for some of your ideas to be implemented!

Yours in Health,
Jim Morando

 

 

 

2008 Club Member Survey Results

Don't Take Our Word for It...

You guys are great!! But I would love for there to be WAY more spin classes! A class on Sunday and early Tuesday morning would be great additions to your already wonderful class schedule! 

Your gym is EXCELLENT. Thanks so much for asking what we think. Thanks for all you do....I also appreciate your trying to keep the longer term members with a same rate since joining. Thanks for ALL you do, you are great. Sincerely....Susan Rumul 

i really like it. everyone i've had to interact with is super nice. i like that you have a seperate room for personal training

Very friendly ,and everyone I met seems to like your place .Wide rage of age group and great new updated feelthrough out with wonderful instructers are very inspired for me to make me want to come to exercise with . 

It's not a meat market. I feel safe and gives me the option to sociallize or not. I love the group classes and the set up with equiptment is open and comfortable.  

The people are great. The staff at the desk are usually very nice. It's clean and there is a good vibe in the gym. Bathrooms are always clean when I'm there...

I think the gym is clean, the staff is helpful and the mix of people that come is great---it makes it very comfortable to work out with feeling you have to be dressed perfectly or made up. 

price is great. Atmosphere extremely suits my needs/desires. Classes you offer are great - would like the return of the Fri am cross training class with Lori.

In comparison to most area gyms I think it's perfect. Not extremely crowded, equipment is great, the place is clean. There are only a few pieces of equipment that would be great to have more of. Otherwise, I've been a member for a bunch of years and do not plan to change! 

I think for the cost that it is a great gym and I have belonged to several in the past. There is a lot to offer and very rarely is there an issue with lack of machines.

I like the size of the club, the competitive pricing, the array of classes that are offered, the instructors,(nothing against the trainers, I just haven't had any personal training) and fellow members. I think the club does a great job as of late with various activities/promotions/group events/etc. The enthusiasm around the new season "launches" is awesome.

We love you club ~ especialy the Group Power, Ride, etc.

I like the club, very convenient for me and the staff is very nice

Great staff and accessible equipment. No pressure or hassle but genuine - a great place to work out

Forever Fit is conveniently located for me, and suits my health goals and exercise plans. I am satisfied with the services.

I enjoy how close it is to my home, I also enjoy that it is not overcrowded.  Jim is interested in my fitness goals and is always personable and nice. He is a breath of fresh air. Kim is also very nice.

It's convenient and inexpensive, good value, and most of all I love the Group workout classes. Staff is first-rate. 

Overall, I am pleased with the Gym. I have seen progress throughout the years since I have been a member. I love the BTS programs that the club brought in. I find the classes to be engaging and the instructors are extremely qualified. My body has changed since I started these classes. I look forward to the Launches!!!! I can't wait to see what other BTS classes are out there. As for the staff, they are great.. I get depresssed when I have to miss more than 2 days.... Forever Fit Forever!!!!! 

It is comfortable for all age groups and fitness levels. Staff is pleasant, knowledgeable, accessible. I personally would like it to be open later on weekends. But I usually have no problems with the current hours of operation. I also would like more Yoga classes. These are my personal requests, not complaints. There is really not much to complain about with this health club. 

I love the fact that it is not a corporate gym as is BSC- owner run and operated adds passion to the atmosphere. You see the same faces working all the time and they are always friendly. 

It is one of the best gyms around. Clean, updated with a good vibe. 

I love Forever fit. I recommend it to everyone. 

As someone who is older and very out of shape the club is a comfortable place to be, particularly if I avoid the crowded times with a lot of 20 and 30 yr olds present

I've belonged to a lot of gyms and I've wanted to slap everyone that worked behind the desk. Here I like everyone. It's my favorite gym I've joined that wasn't a boxing or MMA gym. Plus the locker room is real clean. 

I love all of the group exercise classes...Group Power, Group Kick, Group Step, and Group Ride. 

I love Forever FIt! Everyone is so friendly. The atmosphere is awesome and I really enjoy coming to the gym. I love the fitness classes and the instructors are my true modivation to work out and stay fit!

I have been a member for about a month now. I'm very pleased so far and have spoken highly of the club to one of my co-workers. 

It's a great club, I've been a member for about 5yrs now and it's the best one I've been a member of. I love all the classes you offer and the great intructors are what keep making me come back for more. They make the classes fun and have so much energy and are so motivating. 

It rules. 

Very nice club. Always easy to get time on the machine I want. 

I like the club and it being so close to where I live. I like the chance to have a consultation with a trainer when I first arrived.

I think your club is great. The staffs and instructors are nice and friendly. I love all the group classes I am taken right now. I've seen result on my body and my confidence has gone up too. I hope the other new group classes will be coming to your club soon. 

I loved being a member of forever fit! For the three years I was a member I worked out more on my own and through classes then ever before. Mostly because of the staff and atmosphere of the gym. You always feel welcome. Thank you for everything.

The club has great atmosphere. It doesn't feel like one of the giant corporate clubs. The staff is always friendly and the owner always asks how things are going when he is walking around. I enjoy the new classes, especially the cycling. It has all the same equipment of the larger gyms, without the pretentious, body builder attitude some have. It feels like regular people working out. 

This is the best health club I've ever belonged to.

Good value, friendly staff, good assortment of equipment 

I truly enjoy going to the gym to work out.The staff as well as other members are always friendly and courteous. The equipment fits my needs and I never have to wait for a piece of equipment. I love the variety of classes that are offered with great instructers. I always feel that I've gotten a good work out after leaving the gym. 

Overall, this gym more than suits my needs. It's close to my home (I could walk) and work, parking is not an issue, membership price is great, the equipment and locker rooms are always clean (very important) and there never seems to be a huge waiting time for any equipment.

Watertown and Newtown's Best Gym and Health Club

Forever Fit Health & Fitness Center
191 Watertown Street
Watertown, MA 02472
617-964-1188

Info@StayForeverFit.com

Monday-Thursday:   5:00am to 10:00pm
Friday:  5:00am to 10:00pm
Weekends:   7:00am to 6:00pm